This Privacy Policy explains how ggpoker collects, uses, stores, and protects the personal information of players in the Philippines. We are committed to handling your data responsibly and in compliance with applicable data protection laws. Please read this page carefully so you understand your rights and how we safeguard your information.
When you register an account on ggpoker, we collect your full name, date of birth, nationality, and a government-issued ID to verify your identity. This information is required under our licensing obligations and is used solely to confirm that you meet the minimum age requirement of 21 years and are eligible to play in the Philippines. We do not collect more personal data than is strictly necessary for account verification and regulatory compliance. Your identification documents are stored securely and are never shared with third parties for marketing purposes. If you have questions about what specific documents are required, our FAQ page provides a full breakdown.
We collect your email address, mobile number, and preferred language settings when you create your ggpoker account. These details are used to send you account notifications, transaction confirmations, and important platform updates that affect your use of the service. We may also use your contact information to respond to support enquiries you submit through the platform. You can update your contact preferences at any time from your account settings page. We will not send you unsolicited marketing communications without your explicit consent, and you may opt out of promotional messages at any time.
To process deposits and withdrawals in Philippine pesos (PHP), ggpoker collects payment method details such as e-wallet account references, bank account numbers, and transaction identifiers. Full card numbers and sensitive authentication data are never stored on our servers; payment processing is handled by certified third-party payment providers who operate under their own strict data security standards. We retain transaction records for the period required by applicable financial regulations in the Philippines, after which they are securely deleted. These records may be reviewed by our compliance team in the event of a dispute or regulatory enquiry. For a list of supported payment methods, visit the FAQ page.
We automatically collect data about how you interact with the ggpoker platform, including pages visited, games played, bet amounts, session duration, and device type. This information helps us improve platform performance, personalise your experience, and identify any unusual activity that may indicate a security issue or a breach of our responsible gaming commitments. Usage data is analysed in aggregate and is not used to make automated decisions that have a legal or significant effect on you without human review. We also collect IP address and browser information for fraud prevention and geographic access control purposes. This data is retained for a limited period and is subject to the same security standards as all other personal information we hold.
As a player in the Philippines, you have specific rights regarding the personal data that ggpoker holds about you. We take these rights seriously and have put in place straightforward processes to help you exercise them. Below is a summary of your key rights and the security measures we apply to keep your data safe.
You may request a copy of the personal data that ggpoker holds about you at any time. We will respond to verified access requests within a reasonable timeframe in accordance with applicable Philippines data protection law. Your request should be submitted through the contact details provided in the FAQ section. We may ask you to verify your identity before releasing any data to protect against unauthorised access requests. There is no charge for a standard access request, though we reserve the right to apply a reasonable fee for excessive or repetitive requests.
If any personal information we hold about you is inaccurate or out of date, you have the right to request that we correct it. You can update basic account details such as your email address and mobile number directly from your account settings after logging in at Login. For corrections to identity documents or other verified data, please contact our support team with the relevant updated documentation. We will process correction requests promptly and confirm once the update has been made. Keeping your information accurate helps ensure smooth processing of withdrawals and account verifications.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply to ggpoker as a licensed gaming operator in the Philippines. Certain data — such as transaction records and identity verification documents — must be retained for a minimum period as required by financial and gaming regulations, and cannot be deleted on request during that period. Once the mandatory retention period has passed, we will securely delete or anonymise your data. To submit a deletion request, please use the contact information available on the FAQ page. We will acknowledge your request and provide a timeline for completion.
ggpoker applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using TLS (Transport Layer Security), and sensitive account data is stored using strong encryption at rest. Access to personal data within our organisation is restricted to staff who require it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant regulatory authority in accordance with applicable Philippines law and within the timeframes required. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your ggpoker account and to enable any available two-factor authentication options.
If you have any questions about how ggpoker handles your personal data, or if you would like to exercise any of your data rights, our FAQ section is the best place to start. You can also log in to your account to review and update your personal information at any time.